| Q: |
How can I access my account information or check the status of my order?
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| A: |
Click "MyAccount" in the top right-hand corner of this page and follow the instructions.
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| Q: |
I've forgotten my password. How can I retrieve it?
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| A: |
Your password can only be sent via email. We'll send it when you request your account password.
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| Q: |
What information can be changed or viewed in my account?
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| A: |
You can change your password, email address,phone number, billing and shipping addresses.
We will never ask you for your credit card information since we have a 3rd party biller in www.paypal.com .
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| Q: |
I've forgotten my www.visabooks.com account password. How do I retrieve it?
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| A: |
Your password can only be sent via email. We'll send it when you request your account password.
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| Q: |
The items in my shopping cart have disappeared. Why?
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| A: |
If you have not added anything to your cart for an extended period of time, the items will not remain in your cart. If you are not going to be actively adding items to your cart for an extended period of time, we recommend that you move items from your cart to your wish list. When you are ready to continue shopping, you may retrieve items from your wish list.
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| Q: |
Why can't I find my wish list?
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| A: |
If you created a wish list without being logged into an account, you will not be able to see that list unless you are using the same computer you used to create the list. We always recommend signing in to your account.
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| Q: |
How long am I able to keep items on my wish list?
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| A: |
Your wish list items will always be available unless it is not active for a period of 6 months.
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